Orders are typically delivered within 5 – 10 business days. Actual delivery time varies depending on the shipping distance.Delivery to some remote addresses may require up to 2 additional days.

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address that you used for your order. Then, if the item is shipped, you will also immediately receive a shipping email.
You can then track your parcel here: Footer→Track Your Order

Let me explain why it shows that it has been shipped, but the logistics information has not been updated yet.

1) When the product is hand-made and delivered to the carrier, the tracking order number will be uploaded to the order page afterwards.

2) Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
E-mail: joyful@luminaaura.com

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay in your delivery.

You know, sometimes something was out of our control, but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such, we are not able to refund the difference.

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Lumina Aura is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Lumina Aura has no control over the tax rates of different countries. Sales tax is automatically applied to your Lumina Aura order in accordance with individual state codes and regulations.

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

Error message

1) Please make sure you have inputted the correct details.
2) If all details are correct, pls contact your bank to ensure there are no problems with the card.
3) If the above is no problem, please contact us to submit details and we will investigate further.

To help us solve the issue for you, please include as many of the following details as possible.

1) What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
2) What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
3) What payment method you were trying (e.g. PayPal, Visa)
4) A description of the problem and what time the problem occurred
5) If you get an error message, please include it in your message to us

Payment Declined
If your credit or debit card was declined, please check the following:
1) Card expiry date
2) If your card billing address is different from the billing address you informed on checkout.
3) If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

It's very simple to buy from Lumina Aura!
In order to help you, we have prepared a short step-by-step guide below:

Select the product you wish to buy. Choose the right color/variant you would like. When you are ready, click "Add to cart" or "Buy it Now".

IIf you have a "Discount code", you can apply it on the checkout page.

Confirm all your details and shipping method is correct. When you are ready, click "Continue to payment". Finally, enter your payment details. When you are ready, click 'Pay Now.

Waiting for shipment. As soon as your order is processed and shipped, we will send you your order and shipping confirmation email.

For the usage of the discount code:

Check to make sure the code was copied properly, and click “APPLY”, and then the price will change. If the code still doesn’t work, please contact us: joyful@luminaaura.com

Discount codes cannot be combined. Only one discount code can be used at checkout.

For the usage of the discount code:

If you have a discount code, you can apply it here at the checkout page.
Check to make sure the code was copied properly, and click “APPLY”, and then the price will change.
If you see an error message, please check if your discount code is valid.
Discount codes cannot be combined. Only one discount code can be used at checkout.

Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.

Please check your address on your confirmation email, which is sent after purchase.

If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.

If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives in your country. We sincerely apologize for any inconvenience that we caused.

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.

Please send the following to joyful@luminaaura.com, so that we can help you as quick as possible:

Order number
A photo image of the product
Name of product

We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number to joyful@luminaaura.com that you received so we can confirm the correct product was shipped.

We're sorry to hear that you've received a broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.

Please try to have the following information to send to joyful@luminaaura.com, so that we can help you as quickly as possible:

Order number
A photo image of the product
Name of product

If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.

Please try to send the order number and tracking number to joyful@luminaaura.com so that we can help you as quickly as possible.

We're sorry to hear that you've received the item you did not like.

Don't worry! We'll do our best to help you with this. Please reach out to joyful@luminaaura.com. You can check our return policy

Because of the delicate nature of jewelry, any damage caused by wear and tear will not be replaced. Please follow the guidelines listed below to ensure proper care of your jewelry.

1) Keep it dry: Getting jewelry wet is always bad. It can lead to cracks, a lack of shine, and water stains. Therefore, always remove your jewelry before swimming, showering, bathing, or cleaning with household chemicals.
2) Keep it away from chemicals: This might seem obvious, but you can find harmful chemicals in lotions, perfumes, and hairspray. Keep your jewelry away from these products.
3)Put it on last: To avoid chemicals, put your jewelry on last and take it off first.
4) Do not expose leather jewelry to water or any form of moisture, and always make sure your plated jewelry is dry before storing—moisture leads to natural tarnish.
5)Know when to take it off: Most people know to take their jewelry off before they go to bed, but forget to remove it when swimming, gardening, cleaning, and playing sports.

Yes, you can.

There are the following steps to re-string the bracelet
1) The first step is finding the right elastic cord for your bracelet. You need some stretchy elastic cord. It is recommended that the color of the elastic cord be similar to the color of the beads.
2) Cut a piece of cord the size of your bracelet, plus leave yourself at least three inches of elastic on each side to tie your knots, and you can use the wire clippers are not the sharpest for this, but they work, or you can use scissors.
3) String your beads on the elastic while it is on the spool, and use a ​bead stopper to avoid having the beads slip off the cord. Pre-stretch your cord by pulling on each end before stringing. This is a really important step.
4) One key to successful results is to use a surgeon's knot to tie the elastic. The surgeon's knot is the most reliable knot for elastic bracelets. A surgeon's knot is a square knot (also known as a reef knot) with an extra loop through. The extra loop helps keep the knot from slipping. You can add an extra half knot on top of the surgeon's knot just in case.
5) After cutting the elastic cord, add a dab of glue to the knot. If possible, cover your knot. This makes your elastic bracelet look nicer, but also protects the knot from wear caused by rubbing between two beads.